Warranty coverage is not the same for every product. Some products include warranty, some include limited checking warranty, and some may not include warranty at all.
When Warranty Applies
Warranty applies only when the product page, invoice, packaging, or support confirmation states that warranty is included. If no warranty is mentioned, assume there is no warranty coverage.
Common Warranty Exclusions
- Physical breakage, scratches, cracks, dents, or missing parts.
- Water, sweat, moisture, heat, or charging damage.
- Damage caused by incompatible chargers, misuse, modification, or repair attempts.
- Normal battery wear, cosmetic wear, or performance differences caused by device settings.
- Products without proof of purchase.
Claim Review Process
Support may ask for order number, photos, videos, product serial details, and a description of the issue. Some claims require inspection before a decision is made.
Resolution Options
If a warranty claim is approved, the resolution may be repair, replacement, store credit, or another fair solution depending on product availability and warranty terms.
Start A Warranty Request
Customers should contact support with order number and issue details. Products should not be sent back until support confirms the process.