Order Status
This page explains where customers can check an order and what each status means. Live courier tracking appears only after dispatch and after tracking details are added.
Account OrdersLogged-in customers can check their account order list.
Dispatch FirstTracking may not exist before courier pickup.
Need Help?Support can check status using the order number.
Check The Account Area
If the customer created an account or checked out while logged in, the order list is the best first place to check.
What Order Status Means
- Processing: the order has been received and is being reviewed or packed.
- On hold: support may need confirmation, payment, stock check, or delivery details.
- Completed: the store has marked the order complete. Courier delivery status may still depend on courier updates.
- Cancelled or failed: the order did not proceed or was cancelled.
Courier Tracking
Courier tracking is available only when a tracking number or courier reference is added. If tracking is not visible yet, the order may not have been handed to the courier or tracking may not have been updated.
Ask Support To Check
Customers should send the order number, phone number used at checkout, and delivery city. They should never share payment passwords, OTP codes, or private banking codes.