Answers to common store questions. These answers are written to be practical and honest so customers know what to expect before and after ordering.
Do you offer Cash on Delivery?
Cash on Delivery may be available depending on location, order value, and current courier coverage. If COD is unavailable for an order, checkout or support will guide customers to the available options.
How do customers track an order?
Logged-in customers should check their account order area first. Tracking may not be visible before dispatch or before the courier tracking number has been added.
How long does delivery take?
Delivery time depends on city, courier operations, stock availability, holidays, and address accuracy. Exact delivery dates should not be treated as guaranteed unless support has confirmed a dispatch status.
Do all products include warranty?
No. Warranty applies only when the product page, invoice, or support confirmation clearly says that warranty is included.
Can customers return an item because they changed their mind?
Change-of-mind returns are not automatically accepted. Eligibility depends on product condition, packaging, timing, and whether support approves the case.
How can customers contact support?
Customers should include their order number when asking about an existing purchase.